EMBEDYA WARRANTY AND RETURN CONDITIONS
DOCUMENT INFORMATION
Information — Details
Document Name: Warranty and Return Conditions
Version: v1.0
Effective Date: 02 May 2025
Seller / Service Provider: Embedya Yazılım Donanım ve Arge Ltd. Şti.
MERSİS Number: 0333267315000001
Tax Identification Number (VKN): 3332673150
Address: İVEDİKOSB MAH. 2224 CAD. NO: 1 İÇ KAPI NO: 116 YENİMAHALLE/ANKARA
Contact: Email: info@embedya.com | Phone: | Return/Service Address: İVEDİKOSB MAH. 2224 CAD. NO: 1 İÇ KAPI NO: 116 YENİMAHALLE/ANKARA
1. PURPOSE AND SCOPE
This document explains the warranty, return, and right of withdrawal procedures applicable to development boards, electronic products/accessories, software licences, and training services sold through the Embedya website. Consumers’ statutory rights are reserved.
2. DEFINITIONS
Consumer: A person who purchases goods or services for purposes that are not commercial or professional.
Distance Contract: A sales or service contract concluded over the internet.
Right of Withdrawal: The consumer’s right to withdraw from the contract within 14 days without providing any reason.
Dead on Arrival (DOA): A prompt assessment to determine whether the product is defective upon initial use.
FAQ: Frequently Asked Questions section.
3. WARRANTY CONDITIONS
3.1. Warranty Coverage by Product Type
Unless otherwise stated, our products are classified as spare parts. Since they are sold as exposed electronic circuits rather than sealed products, they are susceptible to errors during use. Therefore, only an initial operation warranty is provided.
Note: This does not eliminate the statutory rights arising from “defective goods.”
3.2. Exclusions from Warranty Coverage
User error (incorrect connection, reverse polarity, excessive current/voltage, soldering errors, short circuits, etc.)
Unauthorised intervention/modification
Removal of the serial number label
Consumable materials/natural wear and tear
Data loss in products containing memory
Problems caused by pirated/copied software
3.3. Warranty Procedure for Defective/Malfunctioning Products
Preliminary check: The installation documentation, sample code, and recommendations in the FAQ section must be followed.
Notification: The malfunction must be reported by email within 30 days of delivery (including the order number, a description, and photographs/videos).
Form/invoice: A printout of the invoice must be obtained and the Return Section must be completed.
Shipment: The product must be sent to the Return/Service Address together with all accessories and the invoice.
Inspection: The product will be inspected by the technical team within a maximum of 14 business days.
Communication: If necessary, the customer will be contacted by email for additional information.
Outcome:
If the malfunction is confirmed, the product will be replaced, or a refund will be issued within 3 business days (shipping costs will be covered by Embedya).
If the malfunction is caused by user error, the product will not be eligible for replacement or refund (shipping costs will be borne by the customer).
If no issue is found, the product will be returned (shipping costs will be borne by the customer).
Delivery: The customer will be informed of the outcome, and the product will be delivered. If address information is not provided within 3 business days, the product will be placed on hold for 30 days.
Important Note: Embedya is not responsible for data loss involving products containing memory.
Pirated software will not be installed during servicing.
4. RETURNS AND RIGHT OF WITHDRAWAL (DISTANCE SALES)
4.1. Withdrawal Period
The consumer may exercise the right of withdrawal within 14 days without providing any reason.
For the sale of goods, this period begins on the date of delivery; for services, it begins on the date the contract is concluded.
4.2. Notice of Withdrawal
Notice of withdrawal may be submitted in writing or via email/online forms.
Notification by telephone is not recommended.
4.3. Returning the Product and Issuing the Refund
The product must be returned within 10 days of submitting the notice of withdrawal.
Embedya will issue the refund within 14 days of receiving the notice.
4.4. Return Shipping Costs
Return shipping costs shall be borne by the customer.
4.5. Exceptions to the Right of Withdrawal
Non-returnable products
Products whose prices fluctuate according to market conditions
Products prepared in accordance with the customer’s personal requests
Periodical publications
Perishable products
Unsealed hygiene products
Unsealed products containing digital content (licences and activation codes)
Services relating to events scheduled for a specific date
Online services performed instantly
Services commenced with the consumer’s approval before the withdrawal period expires
4.6. Packaging Conditions
Products whose packaging has been opened cannot be returned under the right of withdrawal.
4.7. Returns Outside the Right of Withdrawal (30 Days)
Products may be returned within 30 days of delivery by completing the Return Section on the invoice.
Return Conditions:
The product must be unused
All accessories must be included
The packaging and contents must pass inspection
Corporate invoices: A return invoice must be issued.
5. PRODUCTS DELIVERED IN A DAMAGED OR DEFORMED CONDITION
Customers are advised to inspect the product in the presence of the courier at the time of delivery.
If damage is identified, a Damage Assessment Report must be prepared, and the product must not be accepted.
A refund will be issued when the damaged product reaches Embedya.
6. MISSING PRODUCTS/ACCESSORIES
Promotional products must also be included with the returned product.
Missing products must be reported by email within 30 days.
Missing products/accessories will be shipped free of charge within 10 business days.
6.1. Invoice Delivery
Invoices are sent in the document pouch attached to the package. If the invoice is lost, it may be requested from the courier company.
A copy stamped “certified true copy” may be requested from Embedya.
6.2. Checking for Missing Products
The order tracking page must be checked, as the order may have been partially delivered.
7. INCORRECT PRODUCTS
If an incorrect product is delivered, the customer must provide notice by email within 30 days using the subject line “Return and Return Shipment.”
Shipping is free of charge.
The correct product will be shipped free of charge following inspection.
8. RETURN APPROVAL AND REFUND METHOD
Following approval of the return:
Credit card → Refund to the credit card
Bank transfer/EFT → Refund to the specified IBAN
Cash on delivery → Refund to the specified IBAN
The time required for the refund to appear in the relevant account may vary depending on the bank.
9. SOFTWARE LICENCES AND DIGITAL CONTENT
9.1. Software Licences
Once delivered, a software licence is considered a service that begins with the consumer’s approval.
If the activation code has been used, there is no right of withdrawal.
The right of withdrawal may be exercised before the code is used (the code must be returned to Embedya).
Licence transfers are subject to the manufacturer’s rules.
9.2. Digital Content
There is no right of withdrawal for downloaded digital content.
10. TRAINING SERVICES
10.1. Types of Training
Classroom/workshop training
Distance learning (instant performance)
Private training
10.2. Exceptions to the Right of Withdrawal
Classroom/workshop training held on a specific date
Online training performed instantly
Training commenced with the consumer’s approval before the withdrawal period expires
Personalised training programmes
10.3. Training Cancellation/Postponement/Transfer
Embedya may establish cancellation, postponement, and transfer rules according to the type of training.
11. APPLICATION AND RETURN ADDRESS
Information — Details
Return/Service Address: İVEDİKOSB MAH. 2224 CAD. NO: 1 İÇ KAPI NO: 116 YENİMAHALLE/ANKARA
Email: info@embedya.com
Phone:
Business Hours: Weekdays, 09:00–17:00
Contracted Courier Company: …
Courier Agreement Number: …
12. ENTRY INTO FORCE
This document enters into force on 02 May 2025. Embedya may update it whenever deemed necessary.
(Note: This is a draft document; it is recommended that it be aligned with the company’s information before publication.)